Schools • IT & Admin

Helpdesk & Ticketing System

Client: AcadeMir Charter Schools Network

Unified helpdesk handling IT, registrar, and maintenance tickets with role-based routing, search, and exports.

Highlights

What this platform does

  • Separate views and inboxes for IT, registrar, and maintenance teams.
  • Smart routing based on school, category, and role, with search and filters.
  • CSV export and dashboards so leadership can see volume and resolution patterns.
Tech Stack
PHP, MySQL, HTML/CSS, JavaScript, CSV export
Our role
System design, role/permission logic, ticket workflow and UI
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